Voice
AI receptionist & business phone
Sontairo Voice gives a business a dedicated phone number with AI call answering and two-way text messaging. Customer conversations and call transcripts are available in the workspace for review. Sontairo also supports voice conversations in browser chat.
Sontairo · Updated
Who it is for
Teams that want callers and texters to receive help with public business questions while keeping a shared history for the people who follow up.
What you can do with Voice
A dedicated business number
An administrator can activate a US local number and request a preferred area code. The Voice page provides the number and a way to call the agent for a test.
Calls and two-way SMS
The AI receptionist responds to inbound calls and text messages with public-facing business information. Standard SMS carrier keywords such as STOP and HELP are supported.
Your workspace over the phone
Pair a call with a private, one-time code to use your connected apps, research, and workspace tools. Optional SMS links let you open visual results while the call continues. Each call stays in one voice conversation, marked with a phone icon.
In practice
Example: answering a question while the team is busy
A customer calls to ask about the business. The receptionist answers using public-facing context, and the conversation is recorded in workspace history. Your team can read what was asked before deciding whether a personal follow-up is needed.
How to get started
- Review the public information you want the receptionist to use.
- Have an administrator open Voice and activate the number.
- Call and text the number to test typical customer questions.
- Review transcripts and activity, then refine the business information and follow-up process.
Before you start
Phone numbers are US-local at launch. Activation requires an administrator and account access to Voice. Test the information callers receive and review the current plan and usage terms before publishing the number.
Questions about Voice
Does Voice support text messages as well as calls?
Yes. The dedicated business number supports AI call answering and two-way SMS.
Can my team review customer calls?
Yes. Call transcripts and conversations are saved in workspace chat history, and the Voice page shows recent activity counts.
Is browser voice chat the same as a business phone number?
No. Browser voice lets you speak with your workspace in chat. The phone feature provides a dedicated number for customers to call or text.
Setup documentation
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