Concierge
AI website assistant & lead capture
Sontairo Concierge is an AI website assistant that answers visitor questions using your business content and guides people to a configured next step. Add it to an existing site with a script or share its hosted page when you do not have a website.
Sontairo · Updated
Who it is for
Businesses that receive repeated questions about services, products, or policies and want a way to help visitors and capture their interest outside a contact form.
What you can do with Concierge
Your content as the starting point
Import readable content from your website, then set the greeting, tone, business facts, and behavior rules. Give the assistant a call to action and a link for the next step.
An embed or a hosted page
Copy the script from the agent overview into your site, choose the pages where it appears, and configure allowed websites. Alternatively, share the hosted Concierge page directly.
Leads and unanswered questions
When a visitor shares an email in the conversation, Concierge can create or update a BizOps contact and log the conversation. Insights surface frequent questions and gaps in the content you supplied.
In practice
Example: helping a visitor choose a service
A visitor asks which service covers their needs. Concierge uses your service descriptions to explain the available options and points to your booking or contact link. If your content does not answer the question, the gap gives your team a specific page to improve.
How to get started
- Create a Concierge agent and enter your website URL.
- Import your site on the Knowledge tab and review the business information.
- Set behavior, allowed websites, and a call to action.
- Add the embed or share the hosted page, test visitor questions, and review Insights.
Before you start
Keep prices, service descriptions, and policies in the imported knowledge current. Test ambiguous questions before launch. Content grounding supports better answers, but you should still review responses and avoid treating AI output as a guarantee.
Questions about Concierge
Do I need to move my website to Sontairo?
No. You can add Concierge to an existing website using a script tag. A hosted page is also available if you prefer to share a standalone link.
Where do captured leads go?
When a visitor provides an email in the conversation, Concierge creates or updates a contact in BizOps and records the conversation as an activity.
How do I find questions my website does not answer?
Use the Insights tab to review frequent visitor questions and content gaps, then improve the relevant business content and review the imported knowledge.
Setup documentation
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